PUBLIC OFFER

(Sale and Purchase Agreement in the Online Store)

Issued by: LLC “[Company Name]”
Registration code (EDRPOU/Tax ID): [insert]
Address: [insert legal address]
Website: churusenv.com/ua (hereinafter – the Store)
Support e-mail: [email protected]
Effective date: [insert date]

This document is a public offer in accordance with Articles 633, 641, 642 and Chapter 54 of the Civil Code of Ukraine and defines the procedure and conditions of distance sales of goods through the website churusenv.com/ua. Acceptance of this Offer (placing an order on the Website) constitutes the conclusion of a sale and purchase agreement between the Buyer and the Seller (LLC “[Company Name]”) under the terms below.

1. Definitions

  • Store/Website – the website churusenv.com/ua, through which distance sales of goods are carried out.

  • Seller – LLC “[Company Name]”, selling goods via the Website.

  • Buyer – an individual, sole proprietor, or legal entity who places an order on the Website.

  • Goods – electronics, accessories, and other products presented on the Website.

  • Order – a properly completed request of the Buyer to purchase Goods.

  • Delivery service – postal/courier operator (including Nova Poshta and others) providing delivery.

2. Subject of the Agreement

2.1. The Seller undertakes to transfer ownership of the Goods to the Buyer, and the Buyer undertakes to accept and pay for the Goods under this Offer.
2.2. Information about the Goods (name, brand, model, main characteristics, price, availability) is published in the catalog/product cards on the Website.
2.3. This Agreement is an adhesion contract. By placing an Order, the Buyer confirms full agreement with the terms of this Offer and the Privacy Policy.

3. Order Procedure

3.1. The Buyer places an Order on the Website by adding Goods to the cart and filling in the required contact details:

  • surname, name (and, if applicable, patronymic);

  • phone number;

  • e-mail;

  • delivery and payment method;

  • delivery address or postal office branch.
    3.2. After placing the Order, the Buyer receives confirmation (via e-mail/messenger/SMS). If necessary, the Seller may request additional details.
    3.3. If the Goods are temporarily unavailable or discontinued, the Seller informs the Buyer and offers alternatives: waiting for restock, replacement, or cancellation with a refund (if prepayment was made).
    3.4. The Seller may refuse to fulfill the Order if: the Goods are unavailable, the Buyer provided incorrect/incomplete information, payment was not made properly, or other objective reasons apply.
    3.5. The Buyer is responsible for the accuracy and relevance of the provided information.

4. Price of Goods and Payment Terms

4.1. Prices are indicated in Ukrainian hryvnias, including applicable taxes (if discounts/updates apply, they are shown separately).
4.2. The Seller reserves the right to change prices before an Order is placed. The price of an already placed and paid Order is fixed and cannot be changed.
4.3. Payment methods:

  • online payment by bank card;

  • cash on delivery (per delivery service rules);

  • cash payment upon self-pickup (if available);

  • installments/credit (if available through partner programs – conditions are specified on the Website/in product cards).
    4.4. Buyer’s payment obligations are deemed fulfilled once funds are credited to the Seller’s/billing provider’s account.
    4.5. If a paid Order is canceled, funds are refunded by the same method used for payment (unless otherwise agreed).

5. Delivery, Acceptance, and Risks

5.1. Delivery is carried out throughout Ukraine (except territories where delivery is objectively impossible) via Nova Poshta and/or other services; conditions/tariffs are determined by the chosen operator.
5.2. Delivery cost is not included in the price of the Goods (unless otherwise specified on the Website) and is paid by the Buyer.
5.3. Upon receipt, the Buyer must check the Goods: name, appearance, quantity, completeness, and packaging integrity. A signature in the invoice/waybill/receipt confirms proper condition and completeness, except for hidden defects.
5.4. Risk of accidental loss/damage passes:

  • for self-pickup – from the moment the Buyer receives the Goods;

  • for delivery – from the moment the Goods are handed over by the Seller to the delivery service (further – per operator rules).

6. Returns, Exchange, and Warranty

6.1. Returns/exchanges are carried out in accordance with the Law of Ukraine “On Consumer Protection.” Timeframes and conditions (including 14 days for exchange/return of goods of proper quality*****, if unused) are specified in the “Returns and Exchange” section of the Website.
6.2. Goods of proper quality that cannot be returned under CMU Resolution №172 of 19.03.1994 (e.g. cables in opened blister packaging, headphones in opened hygienic packaging, etc.) may be listed as non-returnable – the list is published on the Website.
6.3. All Goods come with an official manufacturer’s warranty. Warranty cases are handled under manufacturer conditions (via authorized service centers). Required for service: serial number/IMEI (if applicable), proof of purchase.
6.4. Issues related to product defects are resolved within statutory terms after diagnostics/expertise.

* Provided the product retains its original condition, seals, full set, and packaging. Details – in the Website’s Return Policy.

7. Rights and Obligations of the Parties

Seller shall:

  • deliver Goods of proper quality, in agreed quantity and completeness;

  • provide accurate product information;

  • ensure confidentiality of personal data;

  • fulfill warranty obligations.

Seller has the right to:

  • change assortment/prices before an Order is placed;

  • refuse to fulfill Orders in cases provided for in clause 3.4;

  • involve third parties (logistics, payment providers, service centers) to fulfill the Agreement.

Buyer shall:

  • read the terms of this Offer, product descriptions, prices, and delivery/return rules before placing an Order;

  • provide accurate and complete information;

  • timely pay for and accept the Order;

  • comply with rules of product use and warranty conditions.

8. Personal Data and Privacy

8.1. By providing data on the Website (registration/order placement), the Buyer gives consent to its collection and processing in accordance with the Law of Ukraine “On Personal Data Protection” and the Store’s Privacy Policy.
8.2. Data is used exclusively for: Order processing, communication, delivery, accounting, service/warranty support, and – with separate consent – for informational/marketing mailings.
8.3. Transfer of data to third parties occurs only as necessary to perform this Agreement (delivery services, payment providers, service centers) with due security and confidentiality.
8.4. The Buyer has personal data subject rights (access, correction, deletion, restriction of processing, withdrawal of consent) – in accordance with the Privacy Policy.

9. Dispute Resolution

9.1. Disputes/claims are resolved by negotiation with the Store’s support service.
9.2. If no agreement is reached, the dispute is resolved under current legislation of Ukraine, with jurisdiction at the Seller’s legal location, unless otherwise required by law.

10. Force Majeure

10.1. Parties are released from liability for partial or complete non-fulfillment of obligations due to force majeure circumstances: natural disasters, fires, epidemics, military actions, terrorist acts, government decisions, etc.
10.2. The affected Party must promptly notify the other Party. Performance of obligations is suspended during the period of force majeure.

11. Final Provisions

11.1. This Offer is valid from the date of publication on the Website until revoked by the Seller.
11.2. The Seller may amend this Offer unilaterally by publishing the updated version on the Website. Amendments apply to Orders placed after publication of the new version.
11.3. Placing an Order on the Website constitutes full and unconditional acceptance of this Offer.
11.4. Integral parts of this Offer are: the Privacy Policy, Return/Warranty Policy, information pages about delivery and payment, and other documents/rules published on the Website.

Seller’s Details (to display on the website/in invoices)

LLC “[Company Name]”
EDRPOU/Tax ID: [insert]
IBAN: [insert]
Bank: [insert]
Legal address: [insert]
E-mail: [email protected]
Phone: [insert number]